Back to Support

Why can’t I add my debit card?

Last updated on:
September 30, 2026

There are a few issues that could cause issues. If the problem persists, please try an updated card. To ensure the card can be added, please verify the following:

  • Correct name associated with your verification process.
  • Non P.O. Box address associated with your verification process.
  • Debit cards need to be enabled for instant transactions.

Other issues include:

  • Verification issue with our payment processor
    • Payment processor runs additional security checks, which could result in your card being flagged or rejected, resulting in a failed transaction. Please ensure your name and address accurately matches your user information.
    • Fix: Add a new card and connect a new account. If you believe this was done in error, please contact customer support.

There are a few issues that could cause issues. If the problem persists, please try a new external account. To ensure the account can be added, please verify the following:

  • Non-business checking account.
  • Correct name and address associated with your verification.
Still searching for answers?

Our team is just an email away and ready to answer your questions.

Contact us