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Unable to scan my Driver’s License

Last updated on:
September 30, 2026

If you’re having issues scanning your ID, here are a few tips we have found most helpful when taking a picture of your ID:

  • Use a dark or black background.
  • Be sure ID is within the frame.
  • Be sure that the photo is well-lit but there is also no glare from overhead lights.

If you are still encountering issues with scanning your ID, please contact our support team for further assistance.

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SoLo Funds, Inc., a Certified Public Benefit Corporation, is a financial technology company, not an FDIC insured depository institution. Banking services provided by Bangor Savings Bank, Member FDIC.

The SoLo Mastercard® Debit Card is issued by Bangor Savings Bank, Member FDIC, pursuant to license by Mastercard International Incorporated. Mastercard is a registered trademark, and the circle design is a trademark of Mastercard International Incorporated. Spend anywhere Mastercard is accepted.

Lending through SoLo involves risk, including the risk of borrower default and loss of principal. Lender returns are not guaranteed, are not insured by the FDIC or any federal agency, and are not bank deposits. Historical performance figures reflect platform-wide averages and do not predict future results. Individual results vary.

All loan requests are subject to verification, lender proposal, and the requestor's final acceptance. Tips and donations are voluntary.

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