You can dispute a charge for reasons beyond fraud, like being billed the wrong amount, charged twice, or not receiving goods or services you paid for. Start a dispute in the SoLo app by tapping the three dots next to “Latest Transactions” and selecting “Dispute a SoLo Debit Transaction.”
Have your transaction details ready, including the date, amount, and merchant, so our team can investigate. You can also reach customer support by phone or by mail using the address on your monthly statement.
Our team is just an email away and ready to answer your questions.